Question 1

What is the trial period of the cloud based products?

Accepted Answer

You can try our cloud based products free of charge for 14 days.

Question 2

How can the product demos be accessed?

Accepted Answer

You can view and try our Logo İşbaşı product at www.isbasi.com. You can access our Wings products, which can be used both on the desktop and through web, at demo.logo.com.tr. You can view and try our Cloud ERP products on our page at logo.cloud/servisler/erp-yonetimi. You can make a request for Logo Start 3 through www.logo.com.tr/urun/logo-start-3.

Question 3

How long can the product demos be used?

Accepted Answer

​You can try our Wings products free of charge for 14 days. You can use our Logo Start 3 product free of charge for 30 days after demo installations are completed.​

Question 4

How can I access your Support Hotline?

Accepted Answer

If you have Phone Support Hotline service, you can access by calling 0850 833 56 46 and through Logo Portal. Logo users and Logo Business Partners can personally contact our Support Specialists through 0850 833 56 46 Logo Phone Support Hotline.You can track your requests that you have submitted to our support team either through Logo Portal available at https://portal.logo.com.tr/signup or through other channels by using Logo Portal, which is also available for mobile access, with all of their stages and details from the time you have submitted your request until it is concluded.

Question 5

Do Logo perform report designs?

Accepted Answer

​You can receive support for report designs from our authorized Logo business partners that you can find at https://www.logo.com.tr/en/logo-business-partners. On the other hand, you can also receive support from Logo Yazılım as part of Remote Access Design Service for your requests, such as report designing, design creation, etc. for Logo Netsis Wings Enterprise, Logo Netsis Wings, Logo Netsis Wings Entegre, Logo Netsis 3 Enterprise, Logo Netsis 3 Standard and Logo Netsis 3 Entegre products in return for a fee, if it is deemed necessary by our business partner.​

Question 6

Are the transactions to be performed on data charged?

Accepted Answer

​You can receive support for the transactions to be performed on data from our authorized Logo business partners that you can find at https://www.logo.com.tr/en/logo-business-partners. On the other hand, you can also receive service from Logo Yazılım as part of Remote Access Data Maintenance Service for detection and correction of corruptions occurred on data due to any reason, if it is deemed necessary by our business partner.​

Question 7

How can I purchase Support Hotline service?

Accepted Answer

?You can contact Information Hotline by calling 0850 833 56 46 in order to receive more detailed information about purchasing Support Hotline service. You can purchase Phone Support Hotline service for our cloud products through logo.cloud.?

Question 8

What is the scope of your Phone Support Hotline service?

Accepted Answer

​Our Phone Support Hotline service covers the support we provide to our customers through phone and Logo Portal for the issues that can be replied remotely. Furthermore, if needed, we also submit user guides and support documents regarding the issues raised by our customer through Phone Support Hotline Service. For this purpose, you can submit your questions, opinions and suggestions about the Logo product that you use to our Logo Support teams through Phone Support Hotline or Logo Portal and you can track your request through Logo Portal with all of its stages and details from the time you have submitted your request until it is concluded.​

Question 9

What must be taken into consideration when receiving support service?

Accepted Answer

​Having your contract number and password ready, having your data backed up or ensuring that your data can be backed up, having the details of the version you use and providing a detailed description of the problem you encountered while receiving support hotline service ensure that a solution is offered for your request as soon as possible and in the best way possible.​

Question 10

How can I access the list of authorized business partners?

Accepted Answer

​You can find our Logo Business Partners at https://www.logo.com.tr/en/logo-business-partners.​

Question 11

How can I receive your support services for your cloud products?

Accepted Answer

You can submit your requests by phone and through Logo Portal as part of free support hotline service for 3 months when your initial subscription begins or you upgrade to a higher package. You can reach our Logo Support team by calling 0850 833 56 46 between 08.00-17.00 in every weekday in order to receive support by phone. When free support hotline service expires, you can submit your free support request notifications through Logo Portal during your subscription period. If you want to benefit from our Support Hotline service, you can visit logo.cloud page in order to receive information about the prices and complete your purchase.

Question 12

Is e-invoice support included to Support Hotline service?

Accepted Answer

​E-invoice support is included to the support services we provide. You can call 0850 281 61 21 eLogo Support Hotline or send an email to destek@elogo.com.tr to contact eLogo Support Team for your support requests under Logo’s special integrator services.​

Question 13

How can I learn my Phone Support Hotline user code and password?

Accepted Answer

We submit Phone Support Hotline service contract number and password by email to our customers when a new product is purchased, an upgrade is made or Support Hotline service is purchased. You can check your incoming and junk mail folders of your inbox or contact our Information Hotline by calling 0850 833 56 46 for Phone Support Hotline user code and password.

Question 14

Where can I see all the support requests I have submitted to the support unit of Logo Yazılım and answers to these requests?

Accepted Answer

​You can find all your support requests and their answers in Support section after you login to portal.logo.com.tr.​

Question 15

Does your Phone Support Hotline service require payment?

Accepted Answer

​At Logo Yazılım, we offer an opportunity to benefit from Support Hotline Service free of charge for 3 or 6 months when a new product is purchased and a product is upgraded. Logo users, who want to use Support Hotline Service after free service is expired, can continue to use this service by purchasing Support Hotline Service separately for 1 year. You can find Logo products, for which you can use Support Hotline Service free of charge, at https://www.logo.com.tr/en/logo-support-services/support-line-services.​

Question 16

I want to receive close support service. What should I do?

Accepted Answer

​You can receive close support service from our authorized Logo business partners that you can find at https://www.logo.com.tr/en/logo-business-partners.. Furthermore, you can also receive on-site or remote service from Logo Yazılım under Support and Consultancy Service if it is deemed necessary by our business partner.​

Question 17

What are the payment options for your cloud based products?

Accepted Answer

​You can view payment options on our page at https://logo.cloud/servisler/erp-yonetimi#price.​

Question 18

Do you have a cloud based bookkeeping program?

Accepted Answer

​You can view Logo İşbaşı, our cloud based bookkeeping product on our page at https://isbasi.com.​

Question 19

Do you have an affordable bookkeeping program?

Accepted Answer

​You can view our Logo İşbaşı product, an online bookkeeping program enabling to access bookkeeping transactions easily at any time and from anywhere. With our Start 3 product, a bookkeeping program, all micro businesses can track their stock, costs, cash, invoices, orders, payments and collections, and manage their banking and customer information from a single point.​

Question 20

Does the program require any additional payment other than its license fee?

Accepted Answer

​Our Business Partners offer training and customization services by charging a fee.​

Question 21

Can we integrate our products with barcode system?

Accepted Answer

​You can benefit from the additional service to be provided by our Business Partner for integration with barcode service.​

Question 22

What must be done to use the product as up-to-date?

Accepted Answer

​You can be a member of our LEM subscription system that allows users of current Logo products to benefit from free access for 1 year to newly developed features and amendments that are not sold as separate modules. With LEM, you can own the latest versions of the products being used, as well as new features and performance improvements, and enjoy special prices for user, employee, and firm upgrades and modules.​

Question 23

Which of your products can be used to keep details of company employees and their salaries?

Accepted Answer

​You can view our Logo Bordro Plus product, which allows HR departments to perform payroll transactions fast and without any error, at https://www.logo.com.tr/en/product/logo-bordro-plus. You can view our Logo Netsis 3 Bordro product, which provides automation for payroll transactions that require spending intensive efforts and time, on our page at https://www.logo.com.tr/en/product/logo-netsis-3-standard.​

Question 24

Which documents must be used to inform Logo Yazılım in case the company’s title and/or type is changed?

Accepted Answer

​In case your company’s title and/or type is changed, you can submit the request form to our email address musteriiliskileri@logo.com.tr together with the document showing the change, such as trade registry gazette, signature circular and tax certificate.​

Question 25

Where can I find user document of the products?

Accepted Answer

​You can find informing documents and videos, as well as version enhancements of our products on our page at polaris.logo.cloud.​

Question 26

How the training for Logo products can be received?

Accepted Answer

​Logo users can receive paid training for Logo products from authorized Logo business partners. You can find our authorized Business Partners on our page at https://www.logo.com.tr/en/logo-business-partners.​

Question 27

How Logo Business Partners and their contact details can be found?

Accepted Answer

​You can find the details of Business Partners that are closest to you by selecting Country, City and District on our page at https://www.logo.com.tr/en/logo-business-partners.​

Question 28

Do you have an accounting program, for which the payments can be made monthly or annually?

Accepted Answer

​You can use our hybrid Wings products, which can be used both on the desktop and through web, by our monthly and annual payment system.​

Question 29

What are your services covered by the warranty after the product is purchased?

Accepted Answer

​You can benefit from Support Hotline Service free of charge for 3 or 6 months as of the date of installation when a new product is purchased and a product is upgraded. With LEM service, we allow you to benefit from free access for 1 year to newly developed features and changes that are not sold as separate modules. Invoice date is taken as basis in our LEM service.​

Question 30

How is a purchased product downgraded?

Accepted Answer

​It is not possible to downgrade from a purchased product to a lower segment product. You can purchase the product you are interested in as a new product.​

Question 31

How is a purchased product upgraded?

Accepted Answer

​If the license you own is at the latest version, the price difference between your current product and higher product to be migrated is calculated. If the license you own is not at the latest version, LEM renewal fee and the price difference for the higher product to be migrated are calculated together.​

Question 32

Can a phone contract be made with Logo Yazılım?

Accepted Answer

​If you want to use Support Hotline Service after your free service is expired, you can continue to use this service by purchasing Support Hotline Service separately for 1 year.​

Question 33

Where can I apply to use Logo products for training purposes in an educational institution?

Accepted Answer

​You can submit your request to logoakademi@logo.com.tr.​

Question 34

Which of your products are suggested for manufacturing companies?

Accepted Answer

​Manufacturing companies can benefit from our products Netsis 3 Standard, Netsis 3 Enterprise, Tiger 3, and Tiger 3 Enterprise.​

Question 35

What are your products in which we can use e-invoice together with accounting program?

Accepted Answer

​You can purchase any e-state module that you prefer for our other SME and ERP products as additional module together with our Start 3 (with e-state content) elementary product.​

Question 36

In which of your products, e-products, such as e-Dispatch, e-Invoice, e-Archive, e-Ledger, can be used?

Accepted Answer

​You can use these e-products together with our products, such as Go3, Go Wings, Tiger 3, Tiger 3 Enterprise, Tiger Wings, Tiger Wings Enterprise, Netsis 3 Entegre Pro, Netsis 3 Standard, Netsis Wings, Netsis 3 Enterprise, Netsis Wings Enterprise, Bulut ERP Basic, Bulut ERP Standard.​

Question 37

Is free migration from Netsis products to Logo products possible?

Accepted Answer

​Free migration from Netsis products to Logo products or from Logo products to Netsis products cannot be made.​

Question 38

How can I purchase credits?

Accepted Answer

You can purchase credits through eLogo ordering page available at https://siparis.elogo.com.tr/elogin. You can follow the transaction steps from https://www.youtube.com/watch?v=v67PJTpIuOw&list=PL_Im6y36RbLXxe-TBYkgNlxT2uU4zPhHF. You can also make an order request through your business partner that you actively work with.

Support Center

Demo installation

Product support

Sales support

Contact

Logo Academy

Browse our training courses

About Logo Academy

Popular questions

Detailed product documents

Logo Bulut ERP

Logo j-Platform

Logo GO Wings

Contact Us