It refers to the level of digitalization of the products or services you offer at the points where you contact your customers.
It expresses the digitalization dimension of the strategies of the products or services that will create the customer experience of the business and the priorities of the company in digitalization.
It expresses the level of digitalization of the employees who make up the enterprises, namely the structure - culture of the organization and the innovation approach.
The information systems owned by the enterprise express the automation and integration levels of the systems used, as well as the digitalization level of the production technologies owned.